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Here are the ones I would recommend to our dear managers: I therefore challenge Operations managers, Project managers and Sales managers to at least take the beginner certifications to get a better domain understanding, that can lead to better decision making. After all, it is often them that takes the final decisions, and they are in a high risk of having illusions of competence. This is people with profound responsibilities does not seem to test their competence. Operations managers, Project managers and Sales managers. IвЂ™m therefore so happy when I see the Community fellows share their certifications on LinkedIn, and I try to вЂњlikeвЂќ them as much as possible, because I then know that the individual effort for deeper understanding have paid off and we as a community should celebrate this.Д«UT! I have a shout-out There are 3 roles in our community where I very seldom see sharing their learning achievements. It is not bulletproof, but it is the best way I can measure if I have understood a topic. For this I use Microsoft learn and certifications. For better understanding and measure my own competence I need to objectively test my knowledge. As you are reading this post you understand that blogging is also my way for me to understand a topic better. And I know for a fact that regardless of how much I read, IвЂ™m not able to deeply understand it all, as things evolve. I have been working with Concorde XAL, Axapta, Dynamics AX and Dynamics 365 since 1997. How does this relate to the Dynamics 365 community?

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I will not try to come up with a good solution, but a good blogpost on how to overcome the illusion of competence is available here. Understanding and intelligence is derived largely from the schemas we have acquired over long periods time. Competence is organizing information into patterns of knowledge, and schemas give depth and richness to our thinking.

And it is in the long-term memory of our brain where the not only facts, but also complex concepts or schemas is the foundation of the deeper understanding. In essence we can say that the material our brain consumed into our short-term memory, but never went deep into our long-term memory. Spending lots of time with materials doesnвЂ™t mean you know it.Searching for something on Google gives you the illusion that the information is in your brain.

Hearing someone come to a conclusion doesnвЂ™t mean you know how to get to that conclusion or to explain their argument.

Seeing information in front of you, such as reading a blogpost or seeing a video, doesnвЂ™t mean you know it.

There is a misconception that we think that we understand and have learned because we have spent time attempting to do so. In psychology the term for this, illusions of competence. Why cannot I always communicate back what I вЂњ feelвЂќ I have understood? I then realize that I have tricked myself into thinking I was competent. I then get confused, because I have seen the videos, read the blogвЂ™s, and looked into the documentation. Some days or weeks later I get into a situation where it could be useful to express my competency to customers and colleagues, and I suddenly realize I donвЂ™t find the right words or is able to express the topic as it should. My вЂњknowledge egoвЂќ bolster and I feel have a deep understanding on new subjects when I consume what is shared. When I consume the shared content, I feel that I really understand the concept and that it increases my competency. The Dynamics 365 community is flooding over with excellent articles, videoвЂ™s, blogposts and learning services, and I enjoy learning new stuff.